Q Associates Remote IT Support Services

April 23, 2020

Challenge:
According to Q Associates independent IT survey, nearly 40% of UK IT leaders say their major challenge and biggest concern for 2020 is having the correct in-house technical skills and resourcing to support and manage their organisation’s IT strategy.

With the rapidly changing IT landscape and constantly evolving technologies and software versions, Q Associates understands the demand on IT management and that it simply isn’t viable to have experts in everything. Even if you have an IT team, with peaks and troughs in workflow they may not have enough exposure to the products – or the time – to ensure tasks and issues can be fixed quickly and effectively.

Solution:
For these reasons, Q Associates Remote IT Support Services is perfect for organisations who need specialist knowledge when technical issues arise. Whether you’re looking for 24/7 infrastructure monitoring and management, professional services assistance, systems administration, or simply advice, our range of support services are designed to reflect our clients’ needs and can be tailored to your requirements.

As an award-winning platform, data and cloud services specialist,
Q Associates also provides multi-vendor remote support and is recognised as a specialist support centre for leading IT hardware and software vendors including: Microsoft, VMware, Dell, NetApp, Oracle, IBM, Veritas, HPE/Aruba, and Cisco.

UK-based Service Desk, 24/7 response.
Full remote support capabilities.
Multi-vendor support centre.
Token Based Support Services – no contract required.
Expert IT consultation and advisory service.
Individually certified & accredited specialists.
Access to IT skills and knowledge when you need it.

For clients who do not require a full-time managed services contract,
Q Associates has developed a simple Token Based Support Service designed to be consumed and charged in flexible time slots – support services when you need them. This enables the client to expedite topping up their own or vendor skills and resources. The full range of skills can be delivered in 30-minute timeslots and because we are not scheduling full days with the corresponding draw on resources, it’s a very efficient and effective way to get access to bespoke services, skills and knowledge base as and when you require them.

Result:
Q Associates are helping organisations across the UK and beyond drive innovation and leverage the best services for their IT needs.

Q Associates policy is to ensure our technical consultants and IT specialist have the correct skillsets and are individually certified and accredited to the highest published standards available in their respective fields. We are readily available to help with your IT problems and our UK support desk is available out of hours to offer you complete peace of mind.

Our customers range from small organisations, through to large worldwide corporates, each with an individual set of needs and objectives. Our aim is to support all our clients with independent advice and provide them with the knowledge, guidance and capabilities to underpin their strategic IT decision-making.

“Q Associates understood what we were trying to achieve, the operational challenges we faced, and the time pressures we were working under. That’s proved a great foundation for a long-lasting partnership.”

ICT Manager, Higher Education

We are proud of the work that we do and would love to discuss your strategic IT priorities and challenges in this rapidly changing landscape.

For more information, please take a look here: Q Associates Remote IT Support Services and Token Based Support Services (TBSS)

Or please get in touch: 01635 248181 / solutions@qassociates.co.uk