Beyond break-fix: Q raises the bar for data centre support services
November 13, 2018
Most typical hardware and software support contracts provide immediate action in the response to a system failure. However, responses are often too late to prevent any disruption to critical IT services.
At Q Associates, we provide an enhanced proactive support service for data centre environments – servers, storage and networks – often enabling us to pinpoint the problem before it even becomes a problem. We call it Active Support.
This service involves technical experts, who are on-hand, 24/7, to support our customers’ infrastructure, through a proactive combination of ongoing system monitoring, analysis, performance reviews and preventative maintenance procedures.
We offer customers a better quality, all round support experience, where our skilled engineers are available to talk you through any issues that may arise, taking responsibility and ownership for resolving problems and helping to build much stronger, trustworthy relationships.
Alongside Q Active Support, we also offer token-based support, where pre-paid tokens can be used for bespoke technical support such as remote deployment, remediation actions, advice and implementation services, as well as configuration changes and other tasks that wouldn’t usually fall under a typical break-fix support contract.
Put simply, we watch over your critical systems so that you have the time and resources to concentrate on what your business does best.
For more information on our services, click here. Alternatively, contact Q to find out how our Active Support service could be a tool to your success.