At Q Associates, we specialise in the design, deployment, management and support of enterprise computing environments. This includes on-premise private cloud solutions as well as remotely hosted and cloud-based infrastructures.
Through our team of dedicated consultants, we provide technical advice, recommendation and delivery skills to ensure that IT infrastructure projects and application roll-outs are completed with maximum efficiency, on time and on budget. We then provide comprehensive support of live customer environments from our 24x7 UK support centre.
From the initial discovery phase of any project, our technical consultants engage with our clients to ensure a clear understanding of the specific objectives against which success will be measured.
In order to deliver the highest quality of technical engagement, our policy is to ensure that our professional services consultants are individually certified and accredited to the highest published standards available in their respective fields.
Our specialist professional services include:
Strategic Review Services – Designed to provide clients with class-leading directional leadership and knowledge to support their strategic technology decision making.
This includes a range individual assessments focussed on specific technologies, as well as a full strategic review service covering all aspects of the IT landscape.
Solution Design & Architecture – Based around our specialist technical knowledge, our infrastructure solutions are designed with close reference to our clients’ specific business goals and objectives.
We collaborate to identify risks, consider existing infrastructure investment and provide detailed technical recommendations alongside a comprehensive statement of work.
Our specialist skills include design and architecture capabilities that combine datacentre, hybrid and cloud-based infrastructures to provide maximum agility and client value.
Project Management & Deployment – The successful implementation of any IT project is reliant upon close project management and technical best practice.
Through our PRINCE-2 qualified project management team, we engage closely with clients, service providers and software specialists, to provide technical excellence throughout the delivery phase of their critical infrastructure deployments.
Q Associates offers a range of managed IT services that provide flexibility and choice around the consumption, management and funding of IT services. These services can be utilised independently, or in combination with datacentre-based on-premise primary IT environments.
Our managed services include:
- Infrastructure as a Service (IaaS)
- Software as a Service (SaaS) (Q Cloud Suite)
- Managed Storage Services (Storage On Demand)
- Backup as a Service (BaaS)
- Managed Remote Data Archiving
IT Support Services
From UK-based Customer Support Centre we provide technical support and maintenance services across our portfolio of technology solutions. Our support services are designed to reflect the needs of our clients and can be tailored to meet specific requirements and SLA criteria.
We also provide a Token-Based Support Service (TBSS) to supplement traditional break/fix contracts and provide flexible “out of scope” support for clients requiring additional assistance.
Q Associates is recognised as a specialist support centre for leading IT hardware and software vendors that include: NetApp, Oracle, IBM, Symantec and VMWare.
Our support desk based in Newcastle is available 24 hours a day to offer you complete peace of mind.